FREQUENTLY ASKED QUESTIONS

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COVID-19

WHAT IS YOUR FACILITY DOING TO MANAGE THE RISKS OF COVID-19?

The facility is limiting the number of people inside the building at all times, and we are conducting regular stanitizing of all surfaces. We have also placed hand sanitizer stations around the facility to encourage guests to clean their hands.

Masks are mandatory in the building at all times. This applies to staff and guests. If you do not have a mask, our front desk will have masks available for purchase.

All of our rooms are private to your group only by default, you will never share a room with people you don't know. We have added an extra 25 minutes of cleaning time to deep clean the room after every single use. All props, locks, surfaces and doorhandles are cleaned with a high strength disinfectant.

THE ROOM

WILL MY GROUP BE LOCKED INTO THE ROOM?

No, the entrance door will remain unlocked for the duration of your game and players can exit whenever they need to. The only locked doors are the ones required to progress through the room.

WILL MY GROUP HAVE TO SHARE THE ROOM WITH OTHER PLAYERS?

No, all of our rooms are private by default. The people on your booking are the only people allowed into the room. We don't use live actors in the rooms either.

ARE THE ROOMS WHEELCHAIR ACCESSSIBLE?

Two of our rooms are completely wheelchair accessible throughout the whole game. Choose between the Boom Room or Serial Killer Charade.

Our entire facility is wheelchair accessible, including toilets an changing areas.

DO YOU HAVE ANY ROOMS FOR NON-ENGLISH SPEAKERS?

We do! Stranded is specifically designed to be played without any human language and can be attempted by anyone.

Our other rooms can be played by those with a basic understanding of English, but do require reading and working with English text.

ARE ANY OF THE ROOMS SCARY? DO THEY HAVE JUMP SCARES?

Though Deliverance and De-Composed have a mild supernatural theme, they are not designed to be scary in any way.

Serial Killer Charade is our horror themed room, and is supposed to be a little bit scary! We recommend that players should be 13 and over for this room. 

None of our rooms have jump scares or live actors.

I DON'T LIKE ENCLOSED SPACES, CAN I STILL PLAY?

Our rooms are quite open and spacious inside, and we can make the ambient lighting brighter if required. We're happy to help with any accessibility requests, please contact us before your activity with any questions or requirements.

RULES & GAMEPLAY

HOW OLD DO I HAVE TO BE TO PLAY?

With our junior escapes in the Boom Room and Stranded, players can be as young as 7 years old! To request a junior escape, simply check the 'Make this a junior escape' checkbox during the booking process. Groups under the age of 10 will need to have one supervising adult in the room (no charge for the adult).

For the regular game modes, we recommend the following ages for each room:

BOOM ROOM: 7+

SERIAL KILLER CHARADE: 13+

STRANDED: 7+

DELIVERANCE: 10+

UNDERMINED: 7+

For our online experiences, we recommend:

IMPACT: 12+

While we won't prevent younger players from entering the room, the experience may be unsuitable or too challenging for them.

HOW MANY PEOPLE CAN PLAY PER ROOM?

We recommend a maximum of 8 players per room*, but the rooms can hold up to 10 players if you have a larger group. For more than 10, we suggest booking two rooms and splitting up into two smaller groups. You can even race to see which group escapes first!

All rooms require a minimum of 2 players.

QUESTION HIDDEN

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DO MINORS NEED TO BE ACCOMPANIED BY AN ADULT?

For groups aged 10+, we don't require an adult to be present in the room, though it may be a good idea as the rooms can be quite challenging. There is no charge for one supervising adult.

For more guidance on age recommendations, see the question above. 

AM I ALLOWED HINTS IF I GET STUCK?

Yes, you can have an unlimited number of hints throughout the entire game.

BOOKING, CANCELLATION & PAYMENT

WHAT IS YOUR CANCELLATION POLICY?

If you need to cancel your experience, you can do so at any time by contacting us directly. Depending on the time until your booking, there may be a fee:

More than 48 hours notice: No fee, receive a full refund.

Less than 48 hours notice: 50% cancellation fee, 50% refund.

Less than 24 hours notice: 100% cancellation fee, no refund.

WILL OTHER PLAYERS BE BOOKED INTO THE SAME ROOM AS ME? 

No, all of our rooms are private to your group by default. The people on your booking are the only people you will play with.

DO YOU HAVE ANY GROUP DISCOUNTS?

If you're booking a minimum of two rooms, then you are eligible for our multi-room price of $160+HST per room (covers up to 8 players).

If you would like to redeem this offer, please contact us directly to make your booking as this option is not available online.

IS THERE A DISCOUNT IF I PLAY ARCHERY GAMES AS WELL?

Yes! Take advantage of our combo deal and get one room and one game of archery for the reduced price of $40+HST per person.

To redeem this deal, select 'pay later' when you book both experiences and our staff will apply the deal for you upon arrival, or alternatively you can contact us directly to arrange the combo booking.

HOW MANY PEOPLE CAN YOU HOST IN TOTAL?

For everyone to be playing at the same time, we recommend a total of 38 people, but this can be increased to a maximum of 46 if required.

For more players than this, consider adding Archery Games to your event, which can substantially increase the number of places available. Playback also has 4 games lanes which can hold up to 8 players each.

DO I HAVE TO PAY ONLINE OR CAN I PAY IN PERSON?

You can pay online with debit or credit card, or if you would prefer to pay upon arrival we can accept cash as well. Simply select the 'pay later' option during the booking process to pay when you arrive - this is the better method if you group would like to pay individually. 

PLANNING YOUR VISIT

WHEN SHOULD I ARRIVE FOR MY GAME?

Please aim to arrive at least 15 minutes prior to your booking to go through payment, make use of our lockers and to receive the full briefing.

DO YOU HAVE LOCKERS AND COAT STORAGE?

Yes, we have free to use lockers and cubbies for your things, or you may take them into the room with you. We also have and area where you can hang your coats.

DO YOU PROVIDE FOOD & DRINKS? CAN I BRING MY OWN?

Located in the same facility as us is Playback, our indoor games bar & restaurant. Here you can order food & drink from their menu, and if you contact them ahead of time, they can even have your food ready for you right after your game or event.

We suggest checking Playback's opening hours before planning to eat after your room.

You may bring in your own birthday cake, and we can provide you with plates & napkins. Other items are not permitted, but Playback can provide you with lots of sides, drinks and snacks to go with your cake.

DO I NEED TO BRING/WEAR ANYTHING TO PLAY?

Nothing special is required to play, everything you need to complete the room will be waiting inside. Feel free to come in costume!

DO YOU HAVE PARKING?

Yes, we have plenty of free parking at the front and back of the facility.

ARE THERE OTHER ACTIVITIES THAT I CAN DO AT YOUR FACILITY?

Yes, we also offer:

 

Archery Games | It's dodgeball meets archery in a fast paced game you can play with (or against) your friends and family! Take aim and shoot each other with bows and soft, foam-tipped arrows!

Nerf Wars | A game similar to Archery Games, but aimed at ages 4 - 12 and played with Nerf guns instead of bows and arrows. Ideal for kids birthday parties!

Playback Bar & Restaurant | Playback is the perfect place to relax after your game! Enjoy delicious food and drink from their menu, and keep the games going on one of the bocce or shuffleboard courts, or with their selection of board games! 

I WOULD LIKE TO VISIT PLAYBACK AFTER, DO I GET A DISCOUNT?

Yes, Playback has a discount / special offer for Room Escape and Archery Games participants, but as it changes alongside the other restaurant specials, you will need to ask your host on the day for the exact offer.

DO I NEED TO SIGN A WAIVER?

No you don't, no danger is involved!